Lying to their clients

I am a very loyal client of Takealot and trust the brand, until now.

I placed an order last week and I received communication that the delivery would take place today. Seeing that it was a special order I made arrangement for someone to travel almost 2 hours to accept the delivery. I received a phone call at 16:36 advising me that the driver is around the corner and the delivery will be done soon. I phoned back around 16:58 and advised that the person needs to drive the 2 hours back to Johannesburg and I really need to know where the driver is. I was then informed that the driver advised that there was no one to accept the parcel and that the delivery needs to be rescheduled. The driver, a Mr Thokozani Masota ****. He was just not in the mood to do the delivery. I have someone traveling now in the dark back to Johannesburg as Takealot / Mr D **** - blatantly.

This is absolutely unacceptable service ... what a bad taste this leaves ...