AS
Andy S

1 reviews | Active since Jul 2011

14 Dec 2015, 15:19

Lying to the public

I bought a n InnJoo Fire cell phone based on the customer reviews show on TakeALot web site. They all were positive, Well the phone has a number of issues and I wrote a review telling of the problems and when the review never appeared I wrote another one but that too never appeared. <br> <br> So TakeAlot are selective of their reviews and thus are dishonest by making certain bad products appear good by not showing negative reviews. The phone has no support in this country whatsoever and no support via their website either. No response from their service [Email Removed]<br> <br> It is good value for money for what you get...if it all worked correctly.<br> <br> If you do not tell the truth than all of SA need to know this via social media.

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Replies (1)
takealot.com
takealot.com's reply14 Dec 2015, 16:39
Official
Hello andys4,

We're disappointed to hear of the troubles you've experienced with your InnJoo smartphone and apologise for not publishing your review yet. Our reviews are processed manually and we'll liaise with the responsible department to confirm why this has not been published yet. We have received overwhelmingly positive feedback w.r.t. the InnJoo smartphone range and would appreciate the opportunity to supply you with a replacement as we strongly believe that the issues you've experienced is not a reflection of the range as a whole.

Our complaints team will be in touch with you to address this matter further and they'll assist in making the arrangements for your replacement.

Sincerely,
takealot.com