Lying , *****ing

This is the absolute worst thing that you can do to your customers , How in the hell can you reschedule a delivery and just say I wasn't there to collect ? You are lying , I work in the front office so believe me i would be the first to know you where here to deliver , and i was at my desk the entire day , so by making a customer pay R 95.00 for next day delivery and then just simply lie and say you did try to deliver is complete and utter BULL**** !!!!!! i want a refund on my delivery fee or i want the log and tracker report showing the guy was actually here , this is just completely wrong and you are de*****ing your customers with delivery fees . I will definitely not leave this here ,