1 reviews | Active since Mar 2009
Lying courier wasting my time for 2 days now.
I placed an order on Takealot on Wednesday morning, around 8am. I was suprised to get an email later that day stating it was with the courier already and will be with me shortly. At this point I was impressed as [URL Removed] is normally fast but this was an all time record. So wanting to collect it at the couriers depo or find out when it would arrive I call the call centre and they tell me it will be delivered by 5pm the following day (Thursday) so alright if it's tomorrow I'll just wait. I wait checking the Gate THE WHOLE day only to get an sms at 6pm saying it couldn't be delivered. Already annoyed because I've wasted an entire day. The sms again to say that it will be scheduled for today, Friday the 2nd. Waited the WHOLE day again and guess what? Another sms saying they couldn't make it and will reschedule for Monday now! Starting to think it's not on the way, or is possibly coming from a different planet and I should possibly contact NASA to pick it up at the space station.<br> <br> At this point I'm debating whether I want the thing at all anymore as it's been such a mess around I could have just popped down to the shop and bought one in an hour. Finished and Klaar.<br>
We apologise for the frustration and inconvenience caused by not delivering your parcel to you as expected. We appreciate you taking our complaints team's call earlier and allowing us the opportunity to make this right with you. As discussed we'll need a bit of time to investigate this further with the relevant courier, but we promise we'll do everything we can to get this delivery completed as soon as possible.
We'll revert back to you as soon as we've received the necessary feedback to assist.
Kind Regards,
takealot.com
We apologise for the frustration and inconvenience caused by not delivering your parcel to you as expected. We appreciate you taking our complaints team's call earlier and allowing us the opportunity to make this right with you. As discussed we'll need a bit of time to investigate this further with the relevant courier, but we promise we'll do everything we can to get this delivery completed as soon as possible.
We'll revert back to you as soon as we've received the necessary feedback to assist.
Kind Regards,
takealot.com
