1 reviews | Active since Jan 2015
Lying Agents + Bad Attitute
Order Number *** & ***<br> <br> On the 24th August I received a Voucher from Takealot for R50.00, so I went through my wishlist to check what is it I always wanted that's In Stock, I then chose Beats By Dre Studio 2 White Edition for R3539 minus R50 voucher. Payment went through and I got my confirmation email that the item would be delivered by the 27th. Happy I was I then decided to check progress the following day, to my shock delivery date had changed to 7th September. I called and spoke to Lestine, who told me if am, not willing to wait for the 7th I should take a refund, I got ****ed and asked for the teamleader, was kept holding for a while and eventually her teamleader said, \sir screem all you like
We're sorry for the initial delay with the white headset that lead to this unpleasant experience. Shopping with us should not cause you this much frustration and we apologise for the troubles you had with our call centre when you enquired about this matter. We appreciate you taking our complaints team's call earlier and allowing them to address this with you. As discussed we do have the black headset available and we'd appreciate it if you'd replace the order at your soonest convenience.
Once again we're sorry for the bad experience and will address the manner in which your enquiry was handled with the agents involved and provide them with coaching on how to better handle situations like these in future.
Sincerely,
takealot.com
We're sorry for the initial delay with the white headset that lead to this unpleasant experience. Shopping with us should not cause you this much frustration and we apologise for the troubles you had with our call centre when you enquired about this matter. We appreciate you taking our complaints team's call earlier and allowing them to address this with you. As discussed we do have the black headset available and we'd appreciate it if you'd replace the order at your soonest convenience.
Once again we're sorry for the bad experience and will address the manner in which your enquiry was handled with the agents involved and provide them with coaching on how to better handle situations like these in future.
Sincerely,
takealot.com