Lying about doing a delivery

I was guaranteed delivery of my order on 23 December 2017. By the afternoon I went onto the takealot website to track my order only to find that it was rescheduled due to me not being available to take delivery. This is a lie as I was home the entire day. I never received any comms nor did the supposed delivery person ring my gate bell. According to the tracking my order was not delivered @ 09:54. According to Takealot it was 14:53. This is the second Christmas this happened, it will not happen again.