Lost R10500-00 on a Laptop

BEWARE of Takealot

25-08-2021 Placed order with Takealot for 5 items 16-09-2021 Takealot system said package has been delivered, but it wasn't, I contacted the call center to notify them 23-09-2021 Only 1 out of 5 items was delivered (office chair) 08-10-2021 I opened a case of ***** against Takealot at SAPS (CAS19/10/2021) 12-10-2021 I received the outstanding 4 out of 5 items that has been "missing" from the courier. (earplugs, textbook, ink and laptop) 13-10-2021 Upon plugging in and inspecting the laptop, I saw that it was USED, and had a user account locked with a password and wasn't able to use the laptop that was supposed to be BRAND NEW. I logged a REFUND claim Ref on the same day (not even 24 hours after receipt of laptop from your company) 19-10-2021 Laptop was collected by courier 20-10-2021 SAPS CAS19/10/2021 referred to Senior Prosecutor 21-10-2021 I received an email from Sikhumbuzo.M informing me that Takealot has rejected my return request because the return "was supposed to be placed before 7 days after delivery" and that I can "collect" the piece of ****. I don't live anywhere near their warehouse.

I have asked numerous times to speak to management regarding this poor service, nobody ever gets back to me regarding. No one answers my emails. On their Facebook page, someone just apologises profusely, promises to sort things out but nothing is happening.

Seems like I have just lost R10500-00.