Lost parcel, no refund

On Dec 30 2019 I order three items (Order #***5) on collection 9 Jan 2020, I have discovered one item was incorrect (Lexar 128GB 1000x UHS-ll SDHC Card) it was a 633x with a 1000x sticker covering the mistake. Someone from Takealot saw it was the incorrect item, but still sent it.

On Dec 9th 2020 I logged a return (Ref RRN-cb06-bce5), Amanda J sent me an email requesting more pics. I send her pics and then, nothing. I sent 5 emails following up, no response. The status was set to Return concluded.

On the 5th of Feb 2020 I emailed the help desk on Takealot, Shasene Samuels send an email the are looking into It, then no response back. I logged another return on the 2020-02-23 (RRN-e8b3-367c) no response, and Nelspruit Takealot refuse to take the parcel. On the 26th day send the parcel to JHB. No one inform me about anything. The status was set to Return concluded.

I sent email thru the technical department on the 27th of Feb 2020.I received an email from Yaseen Arendse that stated a return log has been generated (RRN-a0f8-dd93). On the 3rd of March 2020 keegan arendse then emailed me to find out when my parcel was collected. I told him the week before. Then Sibulele Ndengezi email me to find out the same information. I informed him it has been collected the 26th from Nelspruit. Imaan Anthony then emailed me to say they are looking into where my parcel is. As per the tracker (RRN-a0f8-dd93) has been concluded on the 2020-03-06 12:36.

I have not received my refund and my parcel is missing. Can someone please inform me what is going on?? Till this day not keegan arendse, sibulele ndengezi, imaan anthony, shasene samuels, amanda j have followed up, no one from Takealot phoned me. They all did the same, email me they are working on it then send me a rating email.

This is the worst experience from Takealot. I have been struggling 2 months to get my money back. You all should be ashamed of yourself. This is the worst customer service.