Lost parcel

<p>I placed an order on the 14th of December 2016 and today (4 January 2017) I have still not received the parcel. I phoned in the past 3weeks almost everyday to get hold of this package. +-1 weeks into this joke the lady said "The package will be delivered before 5 today" (I was told this everyday before this day as well). I phoned after 5 and was then told that the package (outside box) was damaged and they took it back to the warehouse.</p> <p>I phoned today again and was told that they lost my package in the warehouse and will not be able to deliver. HUH???!!!! I was then told that the items that I ordered is not in stock and therefore I need to order something else (my sons bday pressie) in the meantime they will deliver this when they have stock again!!!!! And everyone has +-R800 just in you bank account to buy another present because someone did not do their job.</p> <p>The lady said she will phone me back today still to update me on if they could find my parcel in the warehouse.</p> <p>First question - is there no system in the warehouse? How can a package just be lost?</p> <p>Second question - how can you expect someone to just be fine with you *****ing up and then expect them to buy something else from you? and with what money? Are you going to send me a voucher to buy my sons second bday present from you? And the still send me my ordered goods or are they just going to stay lost?</p> <p>Third question - how are you going to make this right? I have always been a loyal takealot buyer but at this stage I am just a very unhappy person who feels that you just don't cut it anymore.</p>