GL
Gill L

1 reviews | Active since May 2011

15 Apr 2015, 13:45

Lost order and no delivery

I am horrified at the total lack of service from Takealot. <br> I ordered film for my polaroid camera on Tuesday 7th April. The delivery date I was given was Thursday 9th April. <br> I called them on Friday to enquire about the whereabouts of my order and was assured that it would be delivered by Friday afternoon. I made it clear to the agent that I needed the film for an event on the Saturday. I then called again on Monday and was told the same ******* story, I was promised feedback and delivery and still nothing has happened. <br> After about 5 phone calls on Tuesday for feedback, I was told to wait another day. <br> Finally, Wednesday arrives and the most pathetic excuse was given. They are not able to track my order and there is no stock. So basically, they took my money, **** to me several times and still the matter is not resolved. <br> I was never informed of any problems, or issues from anyone at Takealot, I was the one on a wild goose chase! <br> I am furious, and have let down my own clients due to someone elses inability to do a job.

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Replies (1)
takealot.com
takealot.com's reply15 Apr 2015, 14:34
Official
Hello Beanqueen,

We understand your anger & apologise that this matter wasn't escalated long ago when you first raised your concerns. It seems there were several opportunities to get this back on track & we failed to do so. As a company that prides itself on customer service this is unacceptable & will be addressed with the parties involved.

We know we've really let you down & promise we're doing everything we can to get this straightened out. Our complaints team are already looking into this & will contact you to address this soonest.

Regards,
takealot.com