Lost me as a customer

Purchased an item on Wednesday at 10am.Was advised delivery would be by Thur 2pm.To cut a long story short,.15 calls later and still No parcel.Call was escalated 3 times at takealot and 5 times at Mr delivery.Nobody knows how there system works as they cant find where the parcel is.What is the use of a tracking number when you cant track the parcel.From a customer service point takelot should of seen that this was escalated so many times and at least call to check if I received the parcel.But what do they do they send a email stating parcel delivered.All Mr delivery can say is Driver on its way.Takealot you have lost a customer today.This was my last purchase.<br>