Lost Laptop Charger

In May 2018 I bought a Mecer Z140C laptop from Take a lot. I used it for 1month and it was damaged (Screen). On the 29 th of June 2018 it was collected for repair in side the box there was a laptop plus the Charger. Take a lot declined to fix because apparently it was not covered under their policy On the 5th of July SKYNET brought the the laptop back from Take a lot. The box was not tempered with it was sealed. When I opened the box approximately 10min later when the drive left inside the Box there wasn't a LAPTOP CHARGER. I immediately call the number written on SKYNET document. ********** 921 I spoke to PHUMZA MAYAYA at Kempton park Warehouse who promised me to check at the electronic side and she will then call me later. She never called. I called again on the sane day I spoke to a lady by the name of Carmen who introduced herself to me as the manager I explained my frustration to her she was extremely rude unprofessional and disrespectful and she said she will call me back once they have found the charger. On Friday 6th i tried to call the kempton park warehouse to follow up and PHUMZA AND CAMEN were not available to speak to me. I spoke to a lady from Take a lot Head office by the name Shiwali who also introduced herself to me as The customer service Supervisor she then promised me that she will communicate with warehouse regarding the charger and she promised to also assist me with transportation of my laptop to the manufacturer for repairs at my cost. The charger was going to be delivered on Monday 9th no thing happened. On 10th today I called take alot Headoffice because there wasn't any communication since Friday. I have been notified that according to the warehouse the charger was included inside the box together with my laptop. My concerns are as follows : -Why as customer would I lie about not receiving my charger at my own cost by calling the warehouse and the Headoffice. -I as customer followed the policy by making sure I include everything inside the box. -The First call I made Phumza promised me she will look for it and send it to me. I enquired from how are they making sure the the goods are complete before they send the to the customers. -I am really disappointed on Take a lot staff PHUMZA, CARMEN because they were very rude and made false promises to me a customer and they end up lying by saying they have sent the charger. - My laptop it my source of income first my family, I have fixed the laptop at my cost but battery it flat because I don't have a charger. I need my charger I don't owe Take a lot anything.

I feel I have been violated by TAKE A LOT staff. Especially Phumza MAYAYA and CARMEN they not proctecting the company brand. It really pathetic and scary to have such people dealing with us as customers.