AK
Antonie K
1 reviews | Active since Jun 2014
08 Dec 2015, 11:37
LOST ITEM ON ORDER
I ORDERED 2 ITEMS ON ONE ORDER NUMBER FROM [URL Removed]<br> ONLY ONE ITEM DELIVERED, RECEIVED EMAIL STATING ALL GOODS WERE RECEIVED.<br> AFTER NUMEROUS CALLS TO THE COURIER AND TAKEALOT NO ONE CLAIMS RESPONSIBILITY.<br> ONLY RESPONSE I GET IS WE ARE INVESTIGATING SORRY FOR THE INCONVENIENCE.<br> I WOULD SAY DELIVER MY PACKAGE AND SORT THE MESS WITH THE COURIERS.<br> EVERYONE KEEPS PASSING THE BUCK AND ME THE CLIENT MUST STAY CALM AND COLLECTED.<br> KNOWING MY ITEM OF 7900 RAND IS MISSING.<br> TOTALLY UNACCEPTABLE I AM DISGUSTED WITH THE SERVICE AND RESPONSE.<br> DEFINITELY NEXT PURCHASE MAKING MY WAY TO A STORE.<br>
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Replies (1)takealot.com's replyOfficial
08 Dec 2015, 17:38Hello Antonie1988,
We apologise for the incomplete delivery and for the struggles you've experienced in trying to get this matter resolved. Our complaints team is liaising with the team leader who assisted you with a replacement order as well as our order fulfilment team to confirm when delivery will take place.
Our complaints team will be in touch with you the minute they've received feedback. It should not have been this difficult to find a solution to rectify this situation. We'll do everything we can to get this matter resolved ASAP.
Sincerely,
takealot.com
We apologise for the incomplete delivery and for the struggles you've experienced in trying to get this matter resolved. Our complaints team is liaising with the team leader who assisted you with a replacement order as well as our order fulfilment team to confirm when delivery will take place.
Our complaints team will be in touch with you the minute they've received feedback. It should not have been this difficult to find a solution to rectify this situation. We'll do everything we can to get this matter resolved ASAP.
Sincerely,
takealot.com
takealot.com's reply08 Dec 2015, 17:38
Official
Hello Antonie1988,
We apologise for the incomplete delivery and for the struggles you've experienced in trying to get this matter resolved. Our complaints team is liaising with the team leader who assisted you with a replacement order as well as our order fulfilment team to confirm when delivery will take place.
Our complaints team will be in touch with you the minute they've received feedback. It should not have been this difficult to find a solution to rectify this situation. We'll do everything we can to get this matter resolved ASAP.
Sincerely,
takealot.com
We apologise for the incomplete delivery and for the struggles you've experienced in trying to get this matter resolved. Our complaints team is liaising with the team leader who assisted you with a replacement order as well as our order fulfilment team to confirm when delivery will take place.
Our complaints team will be in touch with you the minute they've received feedback. It should not have been this difficult to find a solution to rectify this situation. We'll do everything we can to get this matter resolved ASAP.
Sincerely,
takealot.com
