Lost item not replaced

I received a parcel approximately 2 weeks ago and an item was missing from the parcel when I opened it at home. I immediately contacted Takealot via their help page to inform them of the mistake. I received no response back. I then emailed Takealot and did receive a response back from an employee to confirm my details. I received no response back and also sent a follow-up email asking for more information, but I never received another response from Takealot. This is has left a very bad taste and even though I am a regular Takealot customer, this has made me hesitant to order from them again, as I am afraid this can happen with a very expensive item and Takealot will simply not make the effort to contact me to discuss a possible solution.