Lost in transit i.e. your parcel was ******

On Thursday 4th Feb. I placed an order for Irish whiskey for R1700 =/- and expected delivery as promised by Tuesday 9th Feb. I received a text message stating that it would be delivered that day and then at lunch time I received another to say it would be there before 7pm. of course nothing came as these delivery companies have no idea hos frustrating it is to wait all day for a parcel and not knowing whether it will be before or after lunch even, we are just supposed to wait like little children. Upon checking the tracking situation I see that it states "parcel lost in transit" which obviously means that it was ******!!! I wrote an email complaining about lack of communication on Tuesday evening and received a reply on Wednesday morning from Mpho Komako who obviously being in a call centre offers apologies as sop expecting us to really believe it when anybody tells us this. She mentioned that a replacement order would be confirmed once arranged. Of course now that it is Thursday 1pm nothing has been received!!! I have written another email in upper and lower case regarding lack of delivery on Wednesday evening and would have thought that a special effort would have been made due to the original order was ****** in transit. Then I get emails asking for payment for orders (twice) for non payment of single bottles of whiskey. I rep**** as to why would I order single bottles when I am disputing a large whiskey order that has failed to be delivered. Do these dumb****s really know what the left hand is doing when the right hand is doing something else. They lack empathy and respect for non delivery and don't keep promises of confirmation but then hassle one for payment for supposedly single bottle orders. I have now yesterday insisted that I receive a refund for my order and not a credit!! But do you think anyone listens??? NO NO NO. Now I see on the tracking site that my order has been packed again for delivery and now AGAIN have to wait until next Tuesday for delivery!!! So once again I must wait around all day for a delivery that once again may be ******. I have better things to do than wait as do all other deliveries. It is the frustration and lack of service and respect that one doesn't receive follow up communications. As long as they have our money they can then treat us then like ****! I have searched the websites for a telephone number for takealot here in CT but to no avail. Maybe I should go to their offices and create a scene there to get their attention, service and my refund as requested.