Lost in transit

I'm extremely concerned about my order, which is now showing as 'lost in transit' despite leaving the warehouse yesterday and me receiving a confirmation message. This is the first issue I've experienced with your company, having made over 100 orders in the past. The bag was purchased for my daughter, who is returning to Free state tomorrow, and I urgently need to know the status of my order.

I've been reading disturbing reviews on Facebook about orders getting lost in transit, and I'm worried that I might not receive my order at all. As someone who has always collected orders in Randjespark without any issues, I'm disappointed in the service I'm receiving this time. I suspect that the driver might have been overwhelmed with deliveries and neglected to deliver to Soweto, which is unacceptable.

I previously received a response from one of your consultants, but unfortunately, it didn't address my concerns. I need a clear answer on whether I should wait for the order or make alternative arrangements. Please look into this matter urgently and provide me with a resolution. I would appreciate it if you could investigate this issue and get back to me as soon as possible.