Lost Hope

<p>Do these customer service people actually understand?????</p> <p> </p> <p>Online shopping is supposed to be a breeze I did this online order in good faith yet it just blew up in my face. I have finally come to the realisation customer service is not a priority and taking the easiest way out is how TAKEALOT runs its business.</p> <p> </p> <p>I query about a refund and the next thing my order is cancelled?? Who gave anyone the right to cancel my order??</p> <p> </p> <p>I am inconvenienced again and had to call to get the order reinstated TAKEALOT has had me sending emails back and forth without any resolution or any sympathy really just the usual “we understand” no you do not understand because it’s not you being inconvenienced and being taken for joyride I have now received three different dates to when the phone will be delivered but my order still states delivery by 26 August 2016.</p> <p> </p> <p>I want the contact centre manager to contact me and I want alternative arrangements to be made for me to receive that phone ASAP I do not care where it comes from but I am not negotiating. I want that Hi-sense phone ASAP. I have spoken to enough agents I want management now no one else. This cancellation of the order has officially pushed me over the edge and shaking with anger. After this Order I will never order from TAKEALOT again and I will make sure people know about my experience. Convenience free turned into inconvenience on another level!!!</p> <p> </p> <p>Chleo</p>