1 reviews | Active since Dec 2015
LOST DELIVERY.
[URL Removed] has lost my order.<br> <br> The order was scheduled for delivery on Wednesday the 02/12/2015.<br> <br> It never arrived.<br> <br> We got a message stating the delivery would arrive before 17h00 on Thursday 03/12/2015<br> <br> IT NEVER ARRIVED.<br> <br> I logged onto my profile to track my order -<br> <br> and [URL Removed] has delivered my order to a random person with only a first name 'BRADLEY'.<br> <br> I have spent about 5 hours trying to get an answer out of [URL Removed] but all anyone can do at that company is one of 2 things.<br> 1) A generic template email/tweet/facebook message \Thank you for your message. We are sorry for the...."<br> 2) Respond with a generic \""We are sorry for the inconvenience. We will escalate this to our team leader and they will call you back shortly\"" """
We understand your concern over the incorrect delivery of your parcel and we apologise for the frustrating experience this has led to. Under no circumstances should your parcel have been delivered to anyone other than you. We'll escalate this issue to the relevant courier management team so that it can be addressed with the responsible driver. It should also not have been such a struggle to get this matter resolved and our complaints team will be in touch with you to get this sorted out.
Kind Regards,
takealot.com
We understand your concern over the incorrect delivery of your parcel and we apologise for the frustrating experience this has led to. Under no circumstances should your parcel have been delivered to anyone other than you. We'll escalate this issue to the relevant courier management team so that it can be addressed with the responsible driver. It should also not have been such a struggle to get this matter resolved and our complaints team will be in touch with you to get this sorted out.
Kind Regards,
takealot.com