LOST A LONG STANDING CUSTOMER???

I've been purchasing items from takealot.com for several years now and they have always met and exceeded my expectations. However after my experience after my last order I'm thinking of not supporting them any longer. 2 items purchased that the instruction manual isn't worth the paper that they were printed on, they don't even cover half of the futures and have obviously been translated from Chinese into English which makes it even more confusing. I have been trying since the 7th of July to try and find our where I can download a online manual that is more complete but no luck. I get given a website link that upon checking them out I realised that they have nothing to do with the 2 items purchased and asked them to check but get told I must click on the link provided. Go figure the education level of their employees is zero!!!!