1 reviews | Active since Jul 2016

07 Sept 2016, 18:19

LONG WAIT for delivery

<p>I ordered items on Takealot.com on the 6th of September 2016. When I tried tracking my order, I found out that my items will only be delivered on the 20th of October2016!!!! Is it even possible to wait THAT long for an order???? I called the help line only to hear excuses about the items that have to ordered from the suppliers that takes a long time and an apology. In those 3 items I ordered, one is an essential item that I needed soon. And the call centre said they can delivery the one item in the meanwhile but I'll have to pay a delivery fee because it's under R250. What a load of ****!!!! My total order (no: ********** ) came to more than that which qualified for free delivery. Why theñ, do you advertise products on your site that will take FOREVER to deliver??? When a person buys something, they want it as soon as possible. I don't buy things only to receive them 43 days after paying!? Takealot.com, you have really disappointed me. I won't be buying anything but nappies from your site again!!! I've spent thousands on your site because I have always been happy with the delivery process and how swift it is. It's absolutely unacceptable :(</p>

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Replies (2)
takealot.com
takealot.com's reply07 Sept 2016, 18:45
Official

Hello chantel-moorcroft,

We are so sorry for the unpleasant experience with your latest order.

Thank you for bringing this to our attention, our complaints team will reach out to you shortly to offer assistance.

Regards

Takealot.com

's update08 Sept 2016, 17:53
Reviewer Update

Maxine Tyers sorted my problem out within 24 hours of receiving my complaint. Takealot.com really solved the problem very well and I'm impressed by Maxine's professionalism. Thank you Takealot.com for listening AND responding to complaints excellently.