Long delay in delivering goods

I placed and paid for my order with TakeAlot on the 24.11.2017 - the App advised me that delivery will be on the 05.12.2017, so I arrange for someone to be at home and we receive an SMS at 16h23 notifying us of the delay, so a whole working day goes by, where my wife has had to take leave and the package does not arrive - we are advised that the parcel will arrive on 06.12.2017. on the 6th I receive an SMS that the parcel has been delayed again because my parcel was sent to the incorrect courier facility. I was contacted on the 09.12.2017 via email by Adri Langenhoven, asking if the parcel can be delivered then, so I respond and request the parcel be delivered, only to be dissapointed again. today is the 11.12.2017 and I am told that it will be delivered today. Throughout this entire process, not one person took the time to call me, as a first time customer, I am completely dissatisfied, and it would have been less traumatic going to a December filled shopping center than to deal with the *********** staff from TakeAlot. all they know how to do is apologize. twice I asked them for contact details of where I can lay a complaint, but twice I was ignored, when I asked what TakeAlot will be doing to keep my business - I was ignored. My suggestion is to avoid using this as a platform to do your online shopping. especially at this time of the year, if there is any rush to receive things before Christmas, and they will not offer anything to you to compensate.