DG
DARREN G
1 reviews | Active since Jul 2013
14 Oct 2015, 13:45
Long clinet
I have been using takealot since the take 2 inception and for the first time have now decided to go elsewhere. I called today and spoke to every department including the switch board asking to speak to JP and after 15 calls and 45 mins down the drain got no where and was even rude to over the phone. Guess that you have adapted the bad service from Kalahari as well that's why I never used them and now will not use takealot,
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takealot.com's replyOfficial
14 Oct 2015, 14:21Hello therealdglaser,
We're sorry to hear of your unpleasant experience. In order to bring you the best products and prices around our buyers need to work tirelessly to source and secure them from our suppliers. This often requires them to step out of the office or to attend regular meetings, which means that they're not always available to take customer calls. We have a customer service team who should be able to assist you with any queries you may have. Should they not be able to or require more information they'll liaise with the relevant buyer to further assist.
We appreciate you taking our complaints team's call and we've taken note of your request for our buyer to contact you. Kindly note that he is currently in a meeting. We'll however request that he contact you as soon as possible.
Sincerely,
takealot.com
We're sorry to hear of your unpleasant experience. In order to bring you the best products and prices around our buyers need to work tirelessly to source and secure them from our suppliers. This often requires them to step out of the office or to attend regular meetings, which means that they're not always available to take customer calls. We have a customer service team who should be able to assist you with any queries you may have. Should they not be able to or require more information they'll liaise with the relevant buyer to further assist.
We appreciate you taking our complaints team's call and we've taken note of your request for our buyer to contact you. Kindly note that he is currently in a meeting. We'll however request that he contact you as soon as possible.
Sincerely,
takealot.com
Best regards,
takealot.com's reply14 Oct 2015, 14:21
Official
Hello therealdglaser,
We're sorry to hear of your unpleasant experience. In order to bring you the best products and prices around our buyers need to work tirelessly to source and secure them from our suppliers. This often requires them to step out of the office or to attend regular meetings, which means that they're not always available to take customer calls. We have a customer service team who should be able to assist you with any queries you may have. Should they not be able to or require more information they'll liaise with the relevant buyer to further assist.
We appreciate you taking our complaints team's call and we've taken note of your request for our buyer to contact you. Kindly note that he is currently in a meeting. We'll however request that he contact you as soon as possible.
Sincerely,
takealot.com
We're sorry to hear of your unpleasant experience. In order to bring you the best products and prices around our buyers need to work tirelessly to source and secure them from our suppliers. This often requires them to step out of the office or to attend regular meetings, which means that they're not always available to take customer calls. We have a customer service team who should be able to assist you with any queries you may have. Should they not be able to or require more information they'll liaise with the relevant buyer to further assist.
We appreciate you taking our complaints team's call and we've taken note of your request for our buyer to contact you. Kindly note that he is currently in a meeting. We'll however request that he contact you as soon as possible.
Sincerely,
takealot.com
Best regards,