LOL “At takealot.com we are passionate about our customers”

LOL “At takealot.com we are passionate about our customers” I bought a 25Kg bag of Montego Classic dog food from Takealot on Sunday, 20th October. Takealot was well aware of the recall of the Montego dog food at that stage. I, not knowing anything about the recall, contacted Perky Pets & Vet, as the food just did not look right when I opened the bag that I received on Tuesday. There was no point in contacting Takealot, as the person I would speak to, more than likely, would not know what Montego, Classic dog food should look like either. I always buy Montego Karoo but there has been no stock at Takealot for a few days. Perky Pets advised me that there is a recall on the Montego dog food. And now that I have the bag of mouldy dog food, Takealot didn’t want to know my problem. “Get lost, that’s your problem, go deal with Montego – Get Lost I Say!!!” That is not the very words they said, but that is clearly what I heard. That’s what angered me. Takealot should have removed the product from their website. If there was even a note of the recall of the Montego dog food on their website, I would not have taken the chance in purchasing the food. And everyone I spoke to at Takealot sounded like a brainless, pre-programmed fool – “I understand, please contact Montego, I understand, please contact Montego.” Takealot refused to fetch the food, neither would they refund me. According to Montego, whom I contacted - they advised all their retailers to remove the *****ed batches from their shelves – all Takealot had to do was remove the item/s from their website – the advantage of being an online retailer. Instead Takealot chose to put sales over the inconvenience of their customers and the safety of our pets. “We got the sale! ” appears to be Takealot’s priority. From the Montego website: UPDATED PUBLIC NOTICE 14 October 2019 “If you purchased a Montego product that is not in line with our high-quality standards, please return the product to the place of purchase to have it replaced free of charge. We apologise for any inconvenience caused and reassure you of our commitment to upholding world-class quality and food safety standards. You can also contact us on *** or *** for further assistance.” Takealot however, took the stance “you bought it, your problem”. I have chosen Takealot over petheaven, as Takealot easily beat their prices. Yeah, Takealot is that big. But now, I have learnt that the saving of a few Rand means nothing – client care still counts way more. I contacted Petheaven, just as Takealot, they too are still selling Montego dog food. Here’s the difference between a giant like Takealot and a sincere company like Petheaven, who shows that the client still comes first: According to petheaven, whom I contacted, they have identified and removed all the *****ed Montego dog food and in the event, that their customer receives a bad bag, they will exchange it for a new one or refund the client if they so wish. I guess, all that is left to say is… ”Congratulations Takealot!!!.” As a company, you are officially big enough to unashamedly write “At takealot.com we are passionate about our customers” and not mean a single word of it.