Location Address

I always thought online retail store could deliver anywhere in the country, Suburbs, Cities and townships. But that is not true. On the 7 May at 18:29 I wrote this email. Please read below:

Good evening.

The above mentioned order was rescheduled again, this time it is a date I will be attending my classes 2019/05/09. Please advise because on that day I won't be available. And on the 2019/05/10 I will be available between 08:00 and 09:00.

Why is it being rescheduled like this? Is it because of the parameters of the needs to be delivered or the courier personnel does not know the surrounding area? Which last week Friday I pinned dropped where the order must be delivered.

As a client client have no right to be arguing about rescheduled dates/time or areas because we know sometimes it is hard to reach, but come the day of the scheduled dates and times that I won't be available, is it possible I get telephoned ( ********** ) on that day to confirm my order is being signed off by someone who will be available that day? Or get hold of you on that day and time? Please advise.

Regards Katlego Vilankulu.

I even asked about the issue of area if it could be the problem. Today I get a text message: Good day please call fedex ********** 000 regarding your delivry from TAKE ALOT your tracking number is MDX ********** 0 Why as a client I must call? Why did they not telephone me to correct my residential address if it is an issue for them. For goodness sake, I even pinned my location/address where they should deliver my parcel. Thus far it is a bad service I have received.