Lifelong Takealot Customer - NO LONGER!

I have been a loyal Takealot customer for over 15 years now but my latest experience has left me very dissapointed and I don't think Takealot will have my (or my business's) support any longer.

I recently purchased personal items: facial lotions, etc. as well as a few bottels Douw Egbert Coffees in special. My order was immediately paid via my card and a few days later I received my order.

I did NOT receive any of the bottles of coffee I paid for and I received 2 x LED bulbs that I did not purchase. We followed ALL the online steps to adress the problem to no avail.

You can not log a return to try and communicate your problem because the coffee (and any other consumables) are non-returnable. And I never purchased the bulbs so I also can't click anywhere to return it!!!

Eventually managed to send an email message (what a plight, no accessible Takealot Customer Service email and nobody answering phones!). "Olwetu" rep**** to my message. I had to repeatedly send the same info over and over and over. I send my S-code.I took photos of my delivery upon arrival showing the boxes and what I received, send the invoice with the coffee I purchased on BUT DID NOT RECEIVE. The person just keeps giving me the runaround saying I should log a return!!!!

How shameful, I keep explaining I LITERALLY CAN'T BECAUSE YOU CAN NOT CLICK ON THE COFFEE AS IT IS "NON-RETURNABLE". And you can not log a return for a product you never bought!!!

No help whatsoever. I just need to accept the fact that I bought a substantial amount of money's coffee as to stock up at home and business but Takealot is happy just taking my money and saying "sorry for the inconvenience".

All I wanted was the dang coffee I paid for!!! How is that so difficult.

Now I will have to cancel ALL my purchases that I had scheduled because what if this happens again, what happens when it hapoens with the expensive purchases, an even bigger loss? One can not take that chance and this is the thank you Takealot gives for years of loyalty.

What a ****.

Nevermind the hundereds and hundereds of reviews I have done (hours and hours) in the hopes of receiving the so called "R1000 vouchers", just another ploy to manipulate customers.

With Amazon entering South Africa and the big success of other online companies one would think the Takealot group would look after their excisting customers but the absolute horrid attitude and service I received from "Olwetu, N" clearly paints a different picture.

Clearly Takealot is comfortable with losing customer. My personal purchases, businesses and all my family that asks me to do their purchases for them via my Takealot App. We literally bought almost everything we needed from Takealot the past years.

What a total let down and dissapointment.