DP
Diana P

1 reviews | Active since Sept 2015

02 Sept 2015, 19:54

Lies on website

I ordered goods on Takealot 's website which advertised shipping in 2 days. This was on 24 August 2015 so I had reason to believe that the goods would be shipped by 26 August. The goods were toys for my grandson and I told him to expect a surprise as expectation is half the fun.<br> <br> I then received an email from Takealot to tell me that the goods would arrive on 2 September - a week later than advertised on the website. I phoned to complain bitterly but received no joy (i think the call centre is in Cape Town - the land of wotmeworry).<br> <br> Today no goods arrived so again I phoned to moan and was informed that they were not in a position to inform me as to when to expect the goods! This evening I received an email to say hooray the goods are in the hands of the courier people and I can expect them on 7 September <br> <br> I find this completely unacceptable and to my way of thinking - some sort of misrepresentation not to speak of sheer inefficiency

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Replies (1)
takealot.com
takealot.com's reply02 Sept 2015, 20:48
Official
Hello dizidiana,

We're sorry for the frustrating experience you've had with this order and for any disappointment caused. We'll instruct our complaints team to liaise with the relevant departments in the morning to find out where this went wrong and we'll also make sure that your delivery is completed as soon as possible.

Our team will need a little bit of time to address this situation in the morning and will be in touch with feedback as soon as possible.

Sincerely,
takealot.com