1 reviews | Active since Feb 2011
LIES,LIES AND TIME WASTING
I ordered an item which was IN STOCK IN CPT AND JHB(27 April).Paid and received confirmation email. It said to be delivered by 12May. Surprised I emailed to enquire why it would take so long as stock was available as per the app/site and it was in CPT no waiting period specified. I was told that they did not have stock(site/app said otherwise) and that they had sourced a unit from the supplier for me thats why it would take that long. Annoyed I waited for delivery once I was assured it was on its way to me(5 May). On 8 May the day it was to be delivered to me i got an email saying sorry we do mot have stock of the item.<br> <br> This after I PAID.After I waited TWO WEEKS for delivery. after I was promised in writing that Theyve sourced one for me (already rectifying slipup on their part!).ON THE DAY I WAS TO TAKE DELIVERY! They send me that email.<br> <br> UnEUR*#~>^? acceptable!!! Theyve had my money for two weeks!!! **** to me!!!!! Messed me around wasted my time!!!!<br> <br> And then have the audacity to send me 'alternative options' on their site.<br> DISGUSTING SERVICE TAKEALOT.<br> Regards <br> Once your loyal customer
This is really disappointing to hear and we can understand why you're so upset by the situation. If an item is listed as in stock on any of our platforms we'd expect it to be so, so that we can deliver to you as expected and promised. We realise that after the initial hiccup your experience was already a bit *****ed & know we dropped the ball by then not having the item available after all & that on the expected delivery date.
This is certainly a far cry from the level of service we aim to give & we're sorry for letting you down like this. We've assigned this to our complaints team to look into the stock situation in the morning after which they'll make contact with you to discuss options on how we can try & turn this around with you soonest.
Sincerely,
takealot.com
This is really disappointing to hear and we can understand why you're so upset by the situation. If an item is listed as in stock on any of our platforms we'd expect it to be so, so that we can deliver to you as expected and promised. We realise that after the initial hiccup your experience was already a bit *****ed & know we dropped the ball by then not having the item available after all & that on the expected delivery date.
This is certainly a far cry from the level of service we aim to give & we're sorry for letting you down like this. We've assigned this to our complaints team to look into the stock situation in the morning after which they'll make contact with you to discuss options on how we can try & turn this around with you soonest.
Sincerely,
takealot.com