jM
janine M
1 reviews | Active since May 2010
06 Jan 2016, 15:37
Lies and non delivery
Purchased and pd for goods on 21 Dec 2015. Only delivery available was 4 jan 2016. Followed up 2 Jan 16. Told it will be delivered on 4th between 3 & 5 pm. 6pm called , told I was **** to as they dont have product. 5th Jan told its delayed will be delivered Wed 6 Jan. 15h30 called and told they dont know why I was told it will be delivered as they dont have it in their warehouse. This was a birthday present from visitors from Uk. They are horrified at poor service and WILL let people know abroad about this poor service. All they say is sorry. Cant tell me when it will be delivered. Each call centre agent says we Dont have this. Then ask me how can they tell me it will be delivered?
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takealot.com's replyOfficial
06 Jan 2016, 18:29Hello J Michel,
We sincerely apologise for the delay in the delivery of your order. This should have been communicated to you and we take full responsibility for the miscommunication regarding the whereabouts of your birthday present.
Thank you for taking Maxine from our complaints departments call today and allowing her to investigate the issue to gather information about the current status of your delivery. We will be in touch with you as soon as we have a delivery update.
Thank you for the opportunity to find a solution to this matter.
Regards
Takealot.com
We sincerely apologise for the delay in the delivery of your order. This should have been communicated to you and we take full responsibility for the miscommunication regarding the whereabouts of your birthday present.
Thank you for taking Maxine from our complaints departments call today and allowing her to investigate the issue to gather information about the current status of your delivery. We will be in touch with you as soon as we have a delivery update.
Thank you for the opportunity to find a solution to this matter.
Regards
Takealot.com
takealot.com's reply06 Jan 2016, 18:29
Official
Hello J Michel,
We sincerely apologise for the delay in the delivery of your order. This should have been communicated to you and we take full responsibility for the miscommunication regarding the whereabouts of your birthday present.
Thank you for taking Maxine from our complaints departments call today and allowing her to investigate the issue to gather information about the current status of your delivery. We will be in touch with you as soon as we have a delivery update.
Thank you for the opportunity to find a solution to this matter.
Regards
Takealot.com
We sincerely apologise for the delay in the delivery of your order. This should have been communicated to you and we take full responsibility for the miscommunication regarding the whereabouts of your birthday present.
Thank you for taking Maxine from our complaints departments call today and allowing her to investigate the issue to gather information about the current status of your delivery. We will be in touch with you as soon as we have a delivery update.
Thank you for the opportunity to find a solution to this matter.
Regards
Takealot.com