1 reviews | Active since Apr 2009
Lies ... and more lies
Well I ordered an item from takealot on Wednesday morning ( to make sure there will be enough time for them to deliver it before the weekend )<br> When I phoned them today ( Friday ) they told me that they cannot give me a waybill no as they are having system problems. I was then told to phone the transporter myself ( nice )<br> <br> I then phoned MR DELIVERY who could not pick up my order number, but they will phone me back. They didn't.<br> I phoned them again. They spoke to the supervisor and guaranteed me that I will receive my parcel before 16h00.<br> 15h30 I phoned again. This time they again could not find my order and told me that I should take it up with takealot. I phoned takealot again and they said that they were going to phone the warehouse to find out where my parcel is and phone me right back .... they didn't. Instead I received an email informing me of a delay and that I would be contacted for new delivery info.<br> <br> I then phoned takealot again asking them if they cannot send the parcel to my residential address tomorrow ( Saturday ). They said a team leader will phone me back.<br> <br> It is now 18h18 and I assume no one will phone me given the daily trend concerning call backs<br> <br>
First of all we're really sorry that you were affected by the issues caused by the recent system update. We understand your disappointment where you tried to take the necessary precautions to ensure your parcel is delivered in time, then only to be let down like this. We're sorry for the general lack of communication & confusion about the whereabouts of your order & when it will be delivered. We realise this only contributes to an already frustrating situation & it should've been handled much better.
Our complaints department is back at 8am tomorrow & we'll instruct them to take this up with the courier & necessary parties involved to get your parcel delivered to you as soon as possible.
Sincerely,
takealot.com
First of all we're really sorry that you were affected by the issues caused by the recent system update. We understand your disappointment where you tried to take the necessary precautions to ensure your parcel is delivered in time, then only to be let down like this. We're sorry for the general lack of communication & confusion about the whereabouts of your order & when it will be delivered. We realise this only contributes to an already frustrating situation & it should've been handled much better.
Our complaints department is back at 8am tomorrow & we'll instruct them to take this up with the courier & necessary parties involved to get your parcel delivered to you as soon as possible.
Sincerely,
takealot.com