Lies and empty promises followed by very poor service.

Shockingly bad service. I ordered and paid for two electric toothbrushes (they were meant as gifts) and one bottle of neem plant oil. Instead, I received one electric toothbrush and two bottles of oil. I e-mailed them the very next day and they phoned me back within 10 min. The rep assured me that my problem would be taken care of. I explained that I do not want a refund, but the two electric toothbrushes as they were meant as gifts. She assured me that I would receive the extra toothbrush if I log a return on the oil as wrong product received. She even assured me that it would all be sorted out in time for me to give the gifts. I was pleasantly surprised as I had heard before that the Takealot aftersales service was not good. Two weeks later there were no toothbrush and then I see a credit against my account for the amount that I paid for the toothbrush. I sent an e-mail saying that I was assured that I would receive the toothbrush and that I would not mere receive a refund (as the toothbrush is obviously now much more expensive). Their only response was to change the credit to a cash refund into my account. Not an explanation, not an apology, nothing. Now I know why everyone complains about the customer service...because there is no customer service. No further purchases for me from Takealot.