Lies and blame games

<p>I pre-ordered the same item twice, one for myself and one as a gift for a family member. The Friday before release date (which was on a Sunday) the second pre-ordered item was shipped, but the first was not. The first item was pre-ordered two months in advance. When I queried why one was sent and the other not, I was told a bunch of nonsense stories and was assured it would be sent that same Saturday. As nothing happened on Saturday, I emailed again on Sunday to say it would not be on time. Again I was **** to and told it would definitely be on time. Suddently the tracking status changed from "at the dispatch area" to "order is on its way". On the Monday, scheduled delivery date, suddenly they started blaming the courier for the delay and I was told it would take two more days. I know it is not the courier's fault since I could see when the package left the dispatch area (they have a tracking system on your app and website, it seems they forgot this detail). When I again e-mailed to say I wanted them to stop lying and blaming the courier, they ignored my e-mail. They even had the courier company phone me to apologise, where I instead heard confirmation that the packge was not handed to them on time. Takealot, please accept responsibiliy for your errors and apologise instead of insulting your customers' intelligence and blaming others. I am really disappointed that your policy is to have your agents lie to customers when it is clear that an error has occured on your side. If I have to listen to any more false excuses and lies, I will not be making use of your services again.</p>