EN
Errol N

1 reviews | Active since Jan 2014

02 Aug 2016, 08:32

**** to by TakeAlot & Supplier

<p>I've been having a return issue with TakeAlot for approximately 1 month. The item(PC hard drive) was returned and "supposedly" tested+formatted+updated firmware. </p> <p> </p> <p>However when I got the hard drive back all of the data was still present, meaning it was NOT formatted. Furthermore the issue persisted. I contacted Takealot and this was ignored and overlooked, no ownership was taken. </p> <p> </p> <p>I went on to install a different version of windows on the hard drive and after a few hours the issue occurred again. I have advised them the following steps below were taken.</p> <p> </p> <p>STEPS</p> <p>1. The drive was initially installed with windows 10 where the issues occurred.<br /> 2. Upon receiving it back after test the drive was then installed with windows 7 where the same issues occurred. <br /> 3. The issues sometimes occurs after a few safe restarts/ safe re-boots. <br /> 4. I've tested 2 other drives on the same PC and all of those drives are functioning correctly.<br /> 5. I've disassembled and tested each component of this PC individually and they function correctly. <br /> 6. I've tested this faulty drive on an entirely different PC and the drive continues to fail.</p> <p> </p> <p>I've been taken as a fool by both parties and feel like I've been overlooked even though I've been supporting Takealot with many purchases over the years. </p> <p>The service at Takealot has been on a steady decline for some time I would NOT recommend it to anyone.</p>

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Replies (1)
takealot.com
takealot.com's reply02 Aug 2016, 16:42
Official

Hello Errol_N,

We are terribly sorry for the manner in which your return was handled.

Thank you for taking our complaints teams call and allowing us to follow up on your concerns.

We have received feedback from our returns management team and a new return has been logged on your behalf.

We are happy to have been able to confirm that your return has now been collected for further assessment.

Our returns team will keep in touch with you to inform you accordingly.

Regards
Takealot.com