1 reviews | Active since Dec 2015
***** - *****s - Service Sucks -
On the 28th of Oct 2015, I logged a return for a fault dock on my Lenovo Helix Tab. <br> Fedex fetched the docking station and tablet. <br> Over a month of being pushed around, no one knows what is going on. <br> <br> Then the tell me, that the keyboard was not received, the dock is the keyboard attached.What ********. <br> Today I received the same faulty dock, with out the tablet device. <br> After a month nothing was done, internal communication sucks. <br> They stole my tablet, I want a full refund back to me account, I paid R10 000 for this Helix Lenovo Tablet. <br> <br> Return was logged - RRN-a7a5-6100<br> <br> Please get a manager to call me with my reference for my credit. I am reporting this to the CPA and seeking legal advise, from my attorneys. R10 000 is alot of money and you guys treat clients like ******s, returning my fault device back, with out my tablet. <br> <br>
We're sorry to hear about the frustrating experience you've had with this return and for the concern it's caused you. Our complaints team has tried reaching you by phone to assist, but they weren't able to get hold of you. They have reached out to both our order fulfilment and warehouse management teams to get confirmation and proof of the items that were collected and received.
They'll try to contact you again once they've received the relevant information and will assist in finding a suitable solution ASAP to get this matter resolved.
Sincerely,
takealot.com
We're sorry to hear about the frustrating experience you've had with this return and for the concern it's caused you. Our complaints team has tried reaching you by phone to assist, but they weren't able to get hold of you. They have reached out to both our order fulfilment and warehouse management teams to get confirmation and proof of the items that were collected and received.
They'll try to contact you again once they've received the relevant information and will assist in finding a suitable solution ASAP to get this matter resolved.
Sincerely,
takealot.com