*****

I placed an order on 30 November 2019. I intended to purchase a 65” tv & somehow when I reviewed the order the next day it said the order was placed for a 60” tv. I immediately wanted to cancel but couldn’t. I called takealot and spoke to a lady called Britney Arendse. I told her I wanted to buy the 65” tv & I didn’t want to miss the Black Friday deal. I also told her I didn’t want thousands of rands as a credit. She told me that I would not miss the deal & that I have to wait for the item to be out for delivery to cancel and then it won’t be delivered & my account will be credited so I can buy the correct tv. As soon as the status changed I canceled the order, however, my account wasn’t credited & the deal was over. I called takealot again and spoke to another lady who eventually put me through to Rusaiqh Jacobs. He told me he would get my account credited and organise the deal for me at the same price and that he would call me back with details. He did not call back and instead the order I had canceled somehow had the cancellation reversed and it was out for delivery again?! I called again & spoke to Boitumelo. I asked to be put through to the manager I spoke to previously but she cut the call. I called again and spoke to Chantal Walker who also cut the call instead of putting me through. I called again and spoke to the 3rd lady who told me she could not find him and that she will send him an email to call me. He has not called me. My issues are unresolved & my canceled order is scheduled for delivery today. How pathetic and disgusting. I spend thousands of rands frequently with this stupid company and I will never ever shop from them ever again. They’re gross ***** with no service delivery and the poorest processes and operations imaginable. They should all be fired.