JM
Jean-Pierre Maritz
1 reviews | Active since Jan 2014
06 Aug 2015, 14:42
*****
So this is like my 4th report in 5 days. After I already paid, Megan phoned my yesterday late to say my Book will be delivered tomorrow at the latest 16h00. I AM WAINTING FOR MY BOOK patiently today. Untill Fedix (the courier company) phones me now to say and I quote \take alot delivered LATE and the book will only be delivered tomorrow!!!"A book order in June had to be delivered 13 July"
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
06 Aug 2015, 16:52Hello JPMaritz,
We're the first to admit that this order and delivery has definitely not gone according to plan and the whole experience has been way below par. We know an apology doesn't make up for the inconvenience caused, but we do sincerely apologise for the frustrating experience and appreciate you taking our team leader's call earlier to discuss the situation. We are in the process of addressing the miscommunication between our complaints and order fulfilment team and will make the necessary changes to prevent this from happening in future. As confirmed your delivery is scheduled for tomorrow before 12pm.
Sincerely,
takealot.com
We're the first to admit that this order and delivery has definitely not gone according to plan and the whole experience has been way below par. We know an apology doesn't make up for the inconvenience caused, but we do sincerely apologise for the frustrating experience and appreciate you taking our team leader's call earlier to discuss the situation. We are in the process of addressing the miscommunication between our complaints and order fulfilment team and will make the necessary changes to prevent this from happening in future. As confirmed your delivery is scheduled for tomorrow before 12pm.
Sincerely,
takealot.com
Best regards,
takealot.com's reply06 Aug 2015, 16:52
Official
Hello JPMaritz,
We're the first to admit that this order and delivery has definitely not gone according to plan and the whole experience has been way below par. We know an apology doesn't make up for the inconvenience caused, but we do sincerely apologise for the frustrating experience and appreciate you taking our team leader's call earlier to discuss the situation. We are in the process of addressing the miscommunication between our complaints and order fulfilment team and will make the necessary changes to prevent this from happening in future. As confirmed your delivery is scheduled for tomorrow before 12pm.
Sincerely,
takealot.com
We're the first to admit that this order and delivery has definitely not gone according to plan and the whole experience has been way below par. We know an apology doesn't make up for the inconvenience caused, but we do sincerely apologise for the frustrating experience and appreciate you taking our team leader's call earlier to discuss the situation. We are in the process of addressing the miscommunication between our complaints and order fulfilment team and will make the necessary changes to prevent this from happening in future. As confirmed your delivery is scheduled for tomorrow before 12pm.
Sincerely,
takealot.com
Best regards,