LESS 750 STARS. TAKEALOT CHRISTMAS TSOTSIS.

Placed an order on 16 December 2024, for Christmas gifts. Thought I would support local by buying from a SA company.

HOWEVER.

Order was scheduled to be delivered on 19 December 2024.

Out of the 7 parcels, ONLY 6 arrived.

3 of my ORDERED AND PAID items, did NOT reach my home.

The driver stated that the parcel is missing. He sent photos to the warehouse, and we spoke to them.

The app was updated, and reflecting that delivery of this short items, will be on Friday 20 December 2024.

HOWEVER!!!!

NO UPDATE EVER SINCE, THE APP SHOWING PARCEL LOST.

NUMEROUS 25 MINUTE + PHONECALLS TO TAKEALOT, NO FEEDBACK WHATSOEVER.

Kurcha.A PROMISED that she will come back to me, with details of what's going on. GUESS WHAT SHE DIDNT.

I responded on her email, requesting a refund for these items, as I needed to BUY FROM A STORE, because of takealots PATHETIC, UNRELIABLE AND STINKING NON EXISTING CUSTOMER SERVICE. EASY TO TAKE MY MONEY, BUT NO FOLLOW UP WHATSOEVER.

This morning, 24 December 2024, I phoned AGAIN. As there was NO CORRESPONDENCE from Takealot, and the app STILL SHOWING 20 DECEMBER delivery.

Spoke to Phathezakhe.G, after being placed on hold for 21 minutes, HE STATED THAT THERE WAS ONLY INTERNAL COMMUNICATIONS, AND THAT HE WILL SEND ME AN EMAIL STATING THIS.

I DONT CARE ABOUT INTERNAL COMMUNICATIONS, GIVE ME BACK MY F******** MONEY!!!!

As all calls are recorded, refer back to that, AND GIVE ME BACK MY MONEY.

Me as a customer need to phone the whole time to find out what's happening, takealot does not even have the COMMON COURTESY TO KEEP THEIR CUSTOMER UP TO DATE OF WHAT IS HAPPENING.

I AM WAITING FOR MY MONEY!!!