1 reviews | Active since Apr 2011
Left in the dark after airtime purchase
I ordered airtime through the takealot website on Thursday 30/07/2015.<br> <br> To date I have not received my airtime codes, I have made several phone calls to the call center and have been assured that the matter has been 'escalated' to the buying department.<br> <br> My frustration isn't with the fact that there is a technical problem or delay, sh*t happens where technology is concerned , this is something we all know and accept.<br> <br> My issue is that the agents I have spoken to cannot advise me on the nature of the problem and how long it will take to resolve it.<br> <br> The buying department appears to have no set turn-around time for escalation and to me as a customer, it feels like there is no sense of urgency to assist me with something that I have already paid for.
It shouldn't have taken this long for you to receive your airtime, let alone to receive feedback on the delay. We're sorry that you had to come to Hello Peter to get this sorted out. That's not how we aim to do business or assist our customer and we'll address this with the relevant departments. The vouchers have already been allocated to your order and should have been emailed to you by now. Our complaints team will be in touch to confirm if you've received them and they'll also look into and feedback on what's caused the delay.
Sincerely,
takealot.com
It shouldn't have taken this long for you to receive your airtime, let alone to receive feedback on the delay. We're sorry that you had to come to Hello Peter to get this sorted out. That's not how we aim to do business or assist our customer and we'll address this with the relevant departments. The vouchers have already been allocated to your order and should have been emailed to you by now. Our complaints team will be in touch to confirm if you've received them and they'll also look into and feedback on what's caused the delay.
Sincerely,
takealot.com