1 reviews | Active since Nov 2015
leave customers hanging!!!!
i placed an order with [URL Removed] on the 3Nov2015, I received communication that the order will be delivered today 09Nov2015. when i call the delivery company to find out what time i could expect delivery-they inform me that the product is out of stock!!!! No-one at takealot bothered to call me needless to say that it was a R2000 item. i call the call center and speak to Melissa and Luciano and neither could tell me about an SOP stipulating timelines as to when customers should be notified when products are out of stock. Neither of them could give me an answer and each blamed another department. It appears that it is okay for takealot to sit with your money until the product is back in stock, may i add that there is no guarantee as to when that is either. It was the first time i have used takealot and definitely my last. i appeal to consumers to not bother using their service or lack there off!!!
Gaining and maintaining our customers' trust is very important to us, which is why we aim to honour all promised delivery dates as far possible. Due to the nature of our business there are unfortunately some factors beyond our control that could prevent us from doing so. That being said we usually inform customers immediately when we become aware of any such issues so that alternative arrangements can be made where needed. We apologise that you weren't informed about the out of stock situation sooner and for the poor assistance you received when querying the matter.
This is a far cry from the kind of experience we wish to give any of our customers and our complaints team will make sure that this is addressed with the relevant departments. They'll then revert back to you with feedback and assist in resolving this matter ASAP.
Sincerely,
takealot.com
Gaining and maintaining our customers' trust is very important to us, which is why we aim to honour all promised delivery dates as far possible. Due to the nature of our business there are unfortunately some factors beyond our control that could prevent us from doing so. That being said we usually inform customers immediately when we become aware of any such issues so that alternative arrangements can be made where needed. We apologise that you weren't informed about the out of stock situation sooner and for the poor assistance you received when querying the matter.
This is a far cry from the kind of experience we wish to give any of our customers and our complaints team will make sure that this is addressed with the relevant departments. They'll then revert back to you with feedback and assist in resolving this matter ASAP.
Sincerely,
takealot.com