Lazy Driver and Lying Call Centre agent

I had my parents waiting at the delivery address the whole day. However, all I get is an sms from TakeALot saying there was nobody at the delivery address and they will need to reschedule. I called my father to confirm he was there, and he said they hadn't left the house. He said he heard some hooting, but his 2 immediate neighbours constantly have hooting outside their homes so he didn't see any need to get up, since he has a buzzer at his gate. Turns out the TakeALot driver was too lazy to get out and ring the buzzer. Please explain why you hoot at a gate and expect people to respond to you when they have a gate buzzer??? Pure laziness. So I called TakeALot and they said they would contact the driver and get him to turn around immediately. That was about 10:30 yesterday morning. It's now almost 24 hours later and he hasn't arrived. That's a massive turning circle this guy has. Pathetic service. Lazy driver combined with a lying call centre agent. Next communication I received was at 19:56 stating my delivery will now take place on Tuesday 2 Jan 2018. Incompetence personified.