**** lawn / Astor turf/lawn with poor quality not to the specified thickness of the add

After numerous emails and pathetic reasoning with Takealot returns (email dept) regarding a return of two plastic turf / **** lawn products wrongly advertised and not according to the specifications advertised, I still have not received my money back from this company. Their only feedback is that the product is not returned in is packaging. Which is physically impossible to do as the **** lawn roll expands after it gets removed from the slim sleeve it came with...