Late reponse: order ***

Good Day<br> <br> I had ordered the Blackadder dvd complete remastered collection on a daily deal for R299 but I could not complete the secure payment method as the one time password could not be sent to my number as my sim card was damaged at the beginning of my trip out of the country. <br> <br> My request on 23 Dec 2015, 12:32 pm was for assistance to complete the payment so that I do not lose the original order. The initial automated response stated that, depending on volumes, I should receive a response within 2-12 hours. Sure enough I received a response from Olivia Stanford within the allotted time, but this was simply to tell me my request was forwarded to another department. I then received an automated notice 24 Dec 2015, 17:00 stating that my order had been cancelled. <br> <br> On 28 Dec 2015 and instead of responding to my initial request Olivia merely mentioned that my order had been canceled. This upset me as I had logged a request for assistance and considering COD was listed as an option I wanted to know why I could not select it. COD would have been ideal as a relative would have taken delivery and paid on my behalf.<br> <br> Feedback was inaccurate and late costing me a daily deal bargain!!!<br>