Late orders missing items. Inconvenienced!

Takealot.com I placed 2 orders ********** 1 and ********** 2 over the weekend 24th and 26th November. Both orders are missing items and over 2 days after me phoning emailing and asking for updates I am told the warehouse has no stock... sorry for the inconvenience! So I get billed for these items which I need by the weekend and to top it off all these orders were delivered a day or 2 late. What a nightmare. Poor customer service. Still waiting on a solution and I am in 2 minded if I will continue shopping at takealot with poor service like this. No phone calls... No going out of the way service like you could get in a brick n motar store. Shame on takealot. I won't be spending my money with you guys with this is the way you value your customers. P.s. look at how much I have spent online over the last 3 years at Takealot it in your records. You decide if you want me back! Please do something!