CT
Charles T
1 reviews | Active since Jun 2013
04 Dec 2015, 19:14
Late Order - NO Customer Feedback
Good Day.<br> <br> On Monday I placed an order for an item and according to the website, the delivery date would be Thursday, 3 December 2015.<br> <br> To date, I have received ZERO notifications informing me that my package IS going to be late. This is a massive inconvenience to me as I wanted to use the product last night.<br> I am very dissatisfied with the handling of this as I would assume that one of Takealot's priorities is customer service.<br> <br> I would like follow up correspondence as to how Takealot is going to fix this and if you create an expectation on your site that a package will be delivered at a given time, then you HAVE to honour that COMMITMENT.
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takealot.com's replyOfficial
05 Dec 2015, 08:25Hello h4ck3r8ug5,
We apologise for not informing you about the delay of your parcel prior to the promised delivery date. This is the least we should have done and we're sorry for the inconvenience and disappointment this has caused. We are currently experiencing delays with goods in transit between our different distribution centres which is why your order's delivery date has moved to Monday.
Our complaints team will monitor your order's status to ensure that it is delivered on Monday. They'll also escalate this matter to the relevant management team to address the poor communication with the responsible parties.
Sincerely,
takealot.com
We apologise for not informing you about the delay of your parcel prior to the promised delivery date. This is the least we should have done and we're sorry for the inconvenience and disappointment this has caused. We are currently experiencing delays with goods in transit between our different distribution centres which is why your order's delivery date has moved to Monday.
Our complaints team will monitor your order's status to ensure that it is delivered on Monday. They'll also escalate this matter to the relevant management team to address the poor communication with the responsible parties.
Sincerely,
takealot.com
takealot.com's reply05 Dec 2015, 08:25
Official
Hello h4ck3r8ug5,
We apologise for not informing you about the delay of your parcel prior to the promised delivery date. This is the least we should have done and we're sorry for the inconvenience and disappointment this has caused. We are currently experiencing delays with goods in transit between our different distribution centres which is why your order's delivery date has moved to Monday.
Our complaints team will monitor your order's status to ensure that it is delivered on Monday. They'll also escalate this matter to the relevant management team to address the poor communication with the responsible parties.
Sincerely,
takealot.com
We apologise for not informing you about the delay of your parcel prior to the promised delivery date. This is the least we should have done and we're sorry for the inconvenience and disappointment this has caused. We are currently experiencing delays with goods in transit between our different distribution centres which is why your order's delivery date has moved to Monday.
Our complaints team will monitor your order's status to ensure that it is delivered on Monday. They'll also escalate this matter to the relevant management team to address the poor communication with the responsible parties.
Sincerely,
takealot.com