Late - No Delivery and *********** Support

So I ordered a few products and double checked the delivery date, some of the items I had in the cart were "ordered from supplier" and I deleted them so that the delivery date would be in a weeks time. One of the items in the cart is an air cooler for the summer so I wanted it before it gets 40+ degrees.

Anyhow, the delivery date (Tuesday) came, nothing. The following day I called+emailed Takealot and they assured me Skynet has the products, they will come back to me before end of business day - no response. Thursday morning I receive that normal delivery sms from Takealot and around noon Takealot came back to me via email and said it will be delivered before 17h00 that day. Needless to say, it didn't arrive. I thought, ok, let me give them a few hours into Friday and then I'll follow up again (deliveries normally arrive between 14h00 and 15h00). Friday afternoon around 14h30 I contacted Takealot via their support line+email (email support never came back to me) and the support agent told me that they shipped my package to Randburg's facility by mistake (I stay in the Western Cape). I contacted Takealot via Facebook and asked them to follow up and to keep me updated as I had to follow up every time. Saturday I received an email stating my package will be delivered on Monday. Monday came and nothing. I contacted them again around 15h00, support line+email+facebook, and all of them said they will get back to me, they need to get hold of the courier (Skynet). Monday evening I received an email stating that my package will be delivery on Tuesday (a week from the original delivery date). Needless to say, Tuesday came and went away. I contacted support line+email+facebook around 16h30, they all said they will follow up and let me know. I followed up again on Wednesday morning, no one (all 3 methods) can give me a direct answer. It is now Wednesday morning 09:30 (around 17 hours since I've contacted them on Tuesday) and they have no idea when my package will be delivered. On Takealot's website you can track your order and according to that my package has arrived at the Cape Town courier facility on Sunday (from Randburg) and on Wednesday. Not sure how that can be possible.

Summary: Not sure it is the customer's responsibility to follow up every day, I feel Takealot is big enough to get proper support structures in place to better track orders and support tickets. I've used all 3 methods of contacting Takealot and they still can't give me a direct answer to my query or a contact person to follow up on. We all pay that premium to Takealot for the convenience of getting your items delivered to your door. If they say it will be delivered in a week's time, we can decide if we want to wait a week or try a different retailer for the goods.