late/no delivery

i have been a customer with takealot for a long time & have never had this problem. i placed an Order on the 20th of December, at 7am. i received an email stating that the order was placed,awaiting payment & that delivery was scheduled for the 23rd.i paid immediately via credit card.i sent an email on the 22nd asking if all was in order.when, by the 23rd when i didn't get a response,i called the call-centre.they then said some of the items on my order needed to come from cape-town,but i mustnt worry,my order will be on time.by the morning of the 24th,i still hadn't received a confirmation of delivery.i then called the call-centre again to enquire & i was again told not to worry,i will get my order.i eventually got an email from carmen at 14:46 to say some of my items are delayed, asking if they must deliver partially.i rep**** immediately saying to deliver what's available& then deliver the balance,to which she rep**** that she had released the order.by today, there is still no delivery.i now got an sms saying delivery will be made by monday 5pm. this is very disappointing! how do u tell a child there's no gift for them?