PN
Penny N
1 reviews | Active since Dec 2015
22 Dec 2015, 23:01
Late delivery, wrong delivery and no delivery
My order was much later than scheduled. I was never informed that one of my items was cancelled and although was clearly not out of stock when I ordered, is apparently out of stock now. No communication about a refund! I also received incorrect items in my box. Very disappointing all round.
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takealot.com's replyOfficial
23 Dec 2015, 10:19Hello penny124,
We're sorry for the poor communication w.r.t. the cancellation of your item and for worsening matters by delivering the incorrect product to you as well. Shopping with us should be a simple matter of placing your order and receiving what you paid for. It's therefore disappointing to hear of the issues you've had with this order and we promise we'll address and correct this situation as quickly as possible.
Thank you for taking our complaints team's call to apologise for this poor experience and to assist with your refund. As discussed they're liaising with the relevant product buyer to get clarity on the discrepancy between the product you received and the details that was listed on the website. They'll be in touch with you again the minute they've received feedback.
Kind Regards,
takealot.com
We're sorry for the poor communication w.r.t. the cancellation of your item and for worsening matters by delivering the incorrect product to you as well. Shopping with us should be a simple matter of placing your order and receiving what you paid for. It's therefore disappointing to hear of the issues you've had with this order and we promise we'll address and correct this situation as quickly as possible.
Thank you for taking our complaints team's call to apologise for this poor experience and to assist with your refund. As discussed they're liaising with the relevant product buyer to get clarity on the discrepancy between the product you received and the details that was listed on the website. They'll be in touch with you again the minute they've received feedback.
Kind Regards,
takealot.com
takealot.com's reply23 Dec 2015, 10:19
Official
Hello penny124,
We're sorry for the poor communication w.r.t. the cancellation of your item and for worsening matters by delivering the incorrect product to you as well. Shopping with us should be a simple matter of placing your order and receiving what you paid for. It's therefore disappointing to hear of the issues you've had with this order and we promise we'll address and correct this situation as quickly as possible.
Thank you for taking our complaints team's call to apologise for this poor experience and to assist with your refund. As discussed they're liaising with the relevant product buyer to get clarity on the discrepancy between the product you received and the details that was listed on the website. They'll be in touch with you again the minute they've received feedback.
Kind Regards,
takealot.com
We're sorry for the poor communication w.r.t. the cancellation of your item and for worsening matters by delivering the incorrect product to you as well. Shopping with us should be a simple matter of placing your order and receiving what you paid for. It's therefore disappointing to hear of the issues you've had with this order and we promise we'll address and correct this situation as quickly as possible.
Thank you for taking our complaints team's call to apologise for this poor experience and to assist with your refund. As discussed they're liaising with the relevant product buyer to get clarity on the discrepancy between the product you received and the details that was listed on the website. They'll be in touch with you again the minute they've received feedback.
Kind Regards,
takealot.com