Late Delivery - Unhappy Colleague
I placed an order on Takealot on the 22/12/2017. This was a gift for a colleague as we were doing a gift exchange at work on the 28/12/2017. The delivery was scheduled for the 27/12/2017 before 5 pm. I paid for delivery and waited for the 27/12/2017.
The day for delivery comes, I am home waiting patiently only to get a text to say that delivery could not be completed because the recipient was not home! No knock on the door nor a phone call! The driver just decided not to make the effort. I called MRD Courier and was advised that "Nathan" was supposed to deliver the package. I was told that they would contact the branch to see if the driver could come back to the address to deliver. I don't see why not as I was not in the wrong! Several calls later and much-wasted airtime, I am told that the delivery can only be rescheduled for the next day before 3 pm! I called back and I was promised so many callbacks but none of the customer service agents delivered on their promise. I called to check up for an update only to get a message that they were closed!
I get through to Takealot and all they can tell me is that the delivery is rescheduled for the next day at 3 pm. I explain the severity of my issue again and I am now told that the delivery will take place for 11 am. It doesn't help me at all because I needed it on the day it was supposed to be delivered because I had to wrap it and take it to work the next day. I give up and ask for the possibility of changing the delivery address to my work address as I was not going to be home to accept the delivery. The agent could not guarantee the change but was going to try.
I call the next morning to be told that a driver has not been assigned to my package yet (keep in mind that this is 8 am in the morning). I give them the benefit of the doubt and wait till 9 am to call again to find out if the delivery was taking place at my home address or the redirected address. I am assured that it was coming to the work address. Guess what? 11 am comes and no delivery. I call to find out that the driver has 17 deliveries before he gets to me! Our gift exchange was scheduled for 1 pm and here I am sitting with no gift! I probably called the courier company every half an hour up until the end of my shift. More of my time and airtime wasted! The last call I made was before 2 pm only to get told that they are delivering to my home address! Now I am furious! I waited at work and called several times for nothing! I am about to leave for work and I am told to come to reception for my package. *** Takealot!
I am utterly disgusted with your service. I was the only one sitting with no gift to give to my colleague. This was ordered a week ago and I paid for delivery. I was at home waiting but your driver didn't do his job. To think that no one contacted me to find out if everything was okay, completely baffles me. No ownership and no customer obsession!
I demand compensation for all the trouble that you put me through and for ruining my gift exchange. I look forward to hearing from you soon.