Late delivery then too shameful to own up for it

<p>My parcel was to be delivered Wednesday 19 Oct. I phoned numerous times to take a lot & the 3 rd party courier to follow up. Take a lot kept on giving wrong info. No one knew where my parcel was. I even sent an email to the info email address of Take a Lot & to date haven't received any reply! The Friday I spoke to Inge and then her supervisor, I think it was Haseem, phoned back & said they are investigatig. Haseem also promised to keep me in the loop & let me know what happened. He never did! The manager of skynet who I spoke to over the phone when following up on Friday morning, contacted me the afternoon to say they found my parcel. I wanted to know who's at fault....who dropped the ball. No clear answer was given. I, the customer had to follow up on my undelivered parcel. I used all my minutes to phone around! And all I get from Skynet is sorry. All I get from Take a lot is empty promises & sorry. At the end it was Take a Lot's responsibility to ensure my parcel gets delivered. To keep me in the loop. Yet, I wasted my time & minutes & no one has the decency to get back to me with an explanation! Receieved my parcel the next Monday, almost a week later with a hand written wabel dated 21/10/16 even though my parcel was supposed to be DELIVERED NOT SENT by 18/10/16. Awodwa phoned me a couple of days ago from takealot,she was going to send my query to the complaints department.Still haven't heard back Poor!!!!!!!!!! I will not recommend this service to anyone</p>