late delivery then only partial

placed order *** on the 10th (all goods in stock), delivery stated for 12th Nov. <br> 13th Nov, placed a call, item had not even left their dispatch (warehouse)<br> 16th Nov, placed another call, item still at dispatch (warehouse)<br> 17th, apparently according to website they cancelled deliver as I was not available. LOL nobody even tried<br> 18th, no correspondence<br> 19th, walked to the Mr Delivery office and collected my parcel, didn't't want to see id or for me to even sign for it, upon opening parcel, item missing. <br> 19th emailed take a lot regarding missing item, email received that there was in fact two parcels and they will escalate. Also got a call from take a lot to ask if I was happy with my purchase LOL still din't have everything, and to add insult on the delivery status a big fat smiley face stating delivered.<br> need less to say we are now at the 25th November and many many emails later still haven't received my missing item. and no I do not want another email thanking me for my patience and understanding as I have none of the two anymore.