1 reviews | Active since Jan 2014
late delivery then half of the product delivered
Good afternoon<br> Hereby I want this email to be showed to top management<br> To show this pathetic service that we are getting as customers<br> We bought a samsung giga sound component system on the 9 December 2015 on the 10th of december it was sent to the courier warehouse set to be delivered on the 14th of December 2015<br> 15 December my finace who ordered the system for me as a present told me its late for delivery and that they are closing on the 15 December beacause we are going to durban for christmas vacation with family and friends we asked for the package to be delivered I even called in myself and nothing happend <br> We were supposed to leave on the 16 December 2015 to durban Port shepstone were we booked a place for R800-00 per night due to the package not being delivered on time we couldn't go today we were on the phone the whole day costing us money just to get the system after promises Jason assited us and promised it will be delivered after 17:00pm on 17 December 2015 it was delivered without any speakers so it means that we are going to lose another R800-00 rand tonight due to the package not being delive
Our complaints team has tried to reach you by phone to address this matter, but regrettably they weren't able to get hold of you. We realise that saying sorry won't make up for the frustration and inconvenience this matter has caused both you and your fiance, but we would still like to sincerely apologise for the poor experience and outcome of this order. In order to find a suitable solution to this matter we would appreciate the opportunity to discuss the available options with you.
Our complaints team will try to get hold of you again in the morning to do so and we sincerely hope to resolve this matter with you ASAP.
Kind Regards,
takealot.com
Our complaints team has tried to reach you by phone to address this matter, but regrettably they weren't able to get hold of you. We realise that saying sorry won't make up for the frustration and inconvenience this matter has caused both you and your fiance, but we would still like to sincerely apologise for the poor experience and outcome of this order. In order to find a suitable solution to this matter we would appreciate the opportunity to discuss the available options with you.
Our complaints team will try to get hold of you again in the morning to do so and we sincerely hope to resolve this matter with you ASAP.
Kind Regards,
takealot.com